Frequently Asked Questions (FAQ)
Where are you located? Do you have a storefront or showroom?
Our office and manufacturing facility is located in Fort Worth, Texas. We have shipping warehouses located in Texas, Tennessee, and Florida. We don't have a storefront or showroom, but we'll be glad to show you any mosaics we currently have on hand. Please contact us so that we can schedule a meeting.
Can I use your mosaics in locations other than swimming pools?
Absolutely! Our mosaics can be used in bathrooms, showers, kitchens, backsplashes, countertops, tabletops, flooring, decks, patios, gardens, walls, signs, and more. Special considerations may need to be taken for mosaics to be installed outside of the pool, especially in colder climates. Please contact us so that we can discuss your particular situation.
Do you make custom mosaics?
Yes! We specialize in making custom mosaics and look forward to working with you on your custom project. Please visit our Custom Mosaics page for more information.
Can you change the size or color of your mosaics to suit my needs?
Yes, we can customize the size or color of almost any mosaic. Please contact us to discuss available options.
What are your mosaics made of?
We offer mosaics made of either high quality glazed ceramic tile or glass. Both types of mosaics are suitable for use in swimming pools.
How thick are your mosaics?
Our ceramic and porcelain mosaics are made of tile which is approximately 1/4 to 3/8 inch thick. Glass mosaics are typically made of thinner tile ranging from 1/8 to 3/16 inch.
Are your mosaics frost proof?
The term frost proof refers to a tile which can withstand freeze and thaw cycles without cracking. All of our glass and most of our ceramic mosaics are frost proof. This will be indicated under the Features tab on the product detail page. Having frost proof tile should only be a concern if you plan to install it outside of the swimming pool, such as on a deck or outside wall. Keeping your mosaic submerged below the frost line will insulate it from harmful freezing temperatures, ensuring a lifetime of use.
All of our mosaics can be made out of frost proof tile at an additional charge. If you plan on installing your mosaic outside of the swimming pool and live in a cold climate, please contact us to discuss this option.
Will the colors ever fade or peel?
Absolutely not. The colors will never fade or peel, and are impervious to normal pool chemicals and cleaning agents.
How long will your mosaics last?
Our mosaics are guaranteed to be free from defects in tile integrity or color loss for the life of the application.
Are your mosaics non-slip or non-skid?
We can apply a permanent non-slip surface to most of our ceramic mosaics. Please contact us for details. Additional fees may apply.
Are your mosaics in stock?
Because we offer so many size and color variations (literally thousands), it's simply not feasible for us to stock all of our mosaics. While we do stock many of our best sellers, some of our mosaics may be manufactured at the time of order. This typically takes between 1-5 business days.
How long will it take to receive my order?
Most orders are shipped within 1-5 business days, but very large orders may require additional handling time. Shipping time generally varies between 2-5 business days depending on the speed selected and your distance from the shipping warehouse. Please visit our shipping page for more information.
I'm in a hurry and need my order right away! Can you help?
We'll do our best to get your mosaic shipped as soon as possible. Please contact us so that we can discuss your particular situation. Additional fees may apply for rushed orders.
Do you offer free shipping?
We may occasionally offer free Standard shipping as a promotion. Customers living in Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, and all international customers are excluded from these offers.
Can I return a mosaic if I don't like it?
You may return your new condition mosaics within 30 days of shipment date. Custom or personalized mosaics are not returnable under any circumstance. Restocking fees may apply. Please see our Return Policy for full details.
How do I install a mosaic?
We always recommend first contacting a certified pool professional to install your mosaic, although self-installation is certainly possible for a competent DIYer. If you'd prefer to do the job yourself, we recommend using latex based modified thinset to adhere mosaic tiles to the pool surface. Once the tiles are set, either pool plaster or tile grout can be used to fill between the joints. Please follow manufacturers instructions for mixing thinset and grout. More information on tile installation can be found in the TCNA Handbook for Ceramic, Glass and Stone Tile Installation published by The Tile Council of North America.
Can your mosaics be used with a pebble finish?
Yes, our mosaics are compatible with exposed-aggregate pool finishes such as Pebble Tec.
Can your mosaics be installed on a sloped surface?
Every mosaic is adhered to a mesh backing, and as such is flexible enough to be installed on a gradual sloped surface. For best results, we recommend installing on a flat surface if possible.